Help and Support
If you are having problems with Beating the Blues
How do I access Beating the Blues?
Beating the Blues is accessible via your PC, Laptop, Tablet, Smart Phone connected to the Internet.
Do I need to download additional software to run Beating the Blues?
Beating the Blues is an online program and is accessible via all modern browsers and devices.
Do I need a printer?
If you have a printer you can print out worksheets to be completed during and in-between the session. Alternatively, you can complete the worksheets online.
How do I register for Beating the Blues?
You will receive an email with registration details. Click the link within this email and create your own secure username and password. Click Register and Start Course to begin Beating the Blues.
There is no Next button – how can I move on?
Within the program you will sometimes be asked to view examples before you can continue. When you have viewed at least one example the Continue button will be displayed.
Can I move to the next session without completing the current one?
Each session builds on the last and you will need to compete the session you are on before starting the next session.
When should I leave the program and call someone for help?
If you have any thoughts of self-harm or harm to others, you should stop using the program and contact someone for help. You can contact NHS 111 or The Samaritans 116 123, free of charge, anytime from any phone and tell them how you are feeling.
I haven't received an Email to register Beating the Blues.
If you haven’t received an email to register Beating the Blues;
- Check you junk email to see if the email is there. This is the most common reason for not receiving emails.
- Ensure that firstname.lastname@example.org is in your safe senders list to make sure emails don’t get confused with spam
- If you require further assistance contact email@example.com.
How long does the course take?
Beating the Blues consists of 8 sessions with each session consisting of 3 or 4 modules. Each module takes about 10-15 minutes to complete. We suggest aiming to complete 1 module every other day completing the course 8-12 weeks.
When you log out your data is saved. When you next Sign In you will restart where you left off.
Where can I get technical help?
If you require technical assistance, please email us at firstname.lastname@example.org.
If you require clinical assistance, please contact your GP or Healthcare Professional.