Privacy Policy

Privacy Policy

This website (“website”) is owned and operated by 365 Health Solutions Limited. whose address is C/O Langtons, 11th Floor, The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ. The terms “365 Health Solutions”, “we”, “us”, “our” and “ours” mean 365 Health Solutions Limited, which includes, its parent, subsidiaries, divisions, branches, affiliates or companies under common ownership or control of 365 Health Solution Limited.

We are entered with the Data Protection Registrar as 365 Health Solutions Limited, registration number ZA164180.

The terms “you”, “your” and “yours” when used in these Terms and Conditions mean any user of this website, whether as a guest or registered user.

The terms “365 Health Solutions Limited”, “we”, “us”, “our” and “ours” when used in this Privacy Policy mean 365 Health Solutions Limited, which includes its parent, subsidiaries, divisions, branches, affiliates or companies under the control of 365 Health Solutions Limited. The terms “you”, “your” and “yours” when used in this Privacy Policy mean any user of this website.

The term ‘website’ means Beating the Blues Application.

IMPORTANT: As owners of this site we are committed to the privacy and confidentiality of any information entered into this program. By entering personal data and/or by using this website you give your consent that all personal data entered may be processed in the manner and for the purposes described below. Personal Data entered onto this site may also form part of your medical records and can be used as appropriate by your healthcare provider (eg NHS).

Scope of Privacy Policy

This Privacy Policy describes the current policies and practices with regard to Personal Data and Clinical Data entered into Beating the Blues to the extent that such Personal Data is protected by applicable European data protection laws. The term “Personal Data” refers to personally identifiable information about you, such as your name, job description, health related data, date of birth, e-mail address or mailing address. The privacy policy also covers personal Clinical Data that you may enter into the program.

Notification of changes to Privacy Policy

We are continually improving our methods of communication and adding new functionality and features to the Beating the Blues website and to our existing services. Because of these changes to the website, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will notify you through this privacy policy, and the local data authority, (where required by law), of the changes. We encourage you to check this page frequently.

Collection of Personal Data including e-mail addresses

When you choose to register on Beating the Blues we request personal information about you such as your name, e-mail address, and telephone number. We may also ask for demographic information such as age and gender. The information you provide is electronically stored in our databases.

Use of Personal Data

Your Personal Data is only used for the following purposes:-

• to help provide an effective standard of personal care.

• to help your healthcare provider(e.g NHS) assess, monitor, and improve the services provided.

• to allow us to administer this program efficiently.


If you provide an e-mail address we will use this to send you reminder messages and information about the ‘next steps’ in the program. It will be beneficial to you to receive these messages to optimise your use of the program. However, if you do not wish to receive e-mails from us, please logon to the site and from within “Edit my Account”, remove your email address from the system.

Use of Clinical Data

The information that you enter into Beating the Blues is completely confidential and will not be made available to anyone, except in the following circumstances:

Your Clinical Helper will be able to access some data to allow them to monitor your progress through the system. It will be clear when entering information, which information they will be able to see.

We may require access to this data to help support you to use the program. We may provide access to a third party contracted by us, to help to support you use the program.

Before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.

Anonymous data collected through this website

Summaries of anonymous Clinical Data (for example average scores of all users on questionnaires) will be used to improve the service and may be used in publications or presentations at conferences or on the website to indicate the effectiveness of the service.

This anonymous data will consist solely of summary information and will not include any personal information that can be used to identify the users of the service. Your use of the service implies consent for the use of summary data in this way.

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses and which web browsers our visitors use. This technology does not identify you personally, it simply enables us to compile statistics about our visitors and their use of our website. Our website contains hyperlinks to other pages on our website.

We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.


In order to collect the anonymous data described in the preceding paragraph, we may use temporary “cookies” that remain in the cookies file of your browser until the browser is closed. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information. We may also
perform IP lookups to determine which domain you are coming from (i.e:, to more accurately gauge our users’ demographics.

Disclosure of your Personal Data

We do not share, sell or distribute your Personal Data with unrelated third parties, except as otherwise provided for in this Privacy Policy and under these limited circumstances: We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this website, or to take precautions against legal liability. We will inform you of any such transfer or disclosure as required by law. Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.

Data access and corrections

Data entered onto this site may form a part of your medical records. If you wish the Personal Data we hold to be disclosed to you then you should make this request through your healthcare provider. Requests to delete Personal Data can only be made through your health care provider and are subject to any applicable legal and ethical reporting or document retention obligations imposed on us. You may update certain items of information you have entered by logging onto your account and using the ‘edit my details’ facility. For all other changes you should contact your Beating the Blues provider.

Links to other websites

This website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Your obligations
It is your responsibility to keep your password safe and to ensure that when using the program, it cannot be accessed by other people without your consent. The company cannot accept any liability for loss or disclosure of your personal data resulting from your failure to keep your password safe or allowing unauthorised persons access to the programme whilst it is in use by you.

Transfer of data abroad

If you are visiting this website from a country other than the country in which our servers are located (currently UK), the various communications will necessarily result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to the processing and transfer of your Personal Data as set out in this Privacy Policy.

Governing Law

This Privacy Policy forms part of our website Terms and Conditions and the substantive laws of England, as described in the Terms and Conditions, will apply to this Privacy Policy.


We welcome comments about this Privacy Policy. If you have any questions about this Privacy Policy or any part of our service, you should first contact your Beating the Blues provider, if they are unable to answer your questions, you may contact us by writing to 365 Health Solutions Limited. C/O Langtons, 11th Floor, The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ or by e-mailing us at . Any feedback will be stored at this address