Privacy Policy

Privacy Policy

This website (“website”) is owned and operated by 365 Health Solutions Limited whose address is C/O Langtons, 11th Floor, The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ.

We are entered with the Data Protection Registrar as 365 Health Solutions Limited, registration number ZA164180.

The terms “365 Health Solutions Limited”, “we”, “us”, “our” and “ours” when used in this Privacy Policy mean 365 Health Solutions Limited, which includes its parent, subsidiaries, divisions, branches, affiliates or companies under common ownership or the control of 365 Health Solutions Limited.

The terms “you”, “your” and “yours” when used in this Privacy Policy mean any user of this website.
The term “website” means the Beating the Blues website.

IMPORTANT: As owners of this site we are committed to the privacy and confidentiality of any information entered into this website. By entering Personal Data and/or by using this website you give your consent that all Personal Data entered may be processed in the manner and for the purposes described below. If you were referred to this website by a healthcare professional your personal Data entered onto this site may form part of your medical records and can be used where appropriate by your healthcare provider (for example the NHS).

Scope of Privacy Policy

This Privacy Policy describes the current policies and practices with regard to Personal Data and Clinical Data entered into the website to the extent that such Personal Data is protected by applicable data protection legislation.  The term “Personal Data” refers to personally identifiable information about you, such as your name, job description, health related data, date of birth, e-mail address or mailing address. The Privacy Policy also covers personal Clinical Data that you may enter into the website.

Notification of changes to Privacy Policy

We are continually improving our methods of communication and adding new functionality and features to the website and to our existing services. Because of these changes to the website, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will notify you through this privacy policy, and the local data authority, (where required by law), of the changes. We encourage you to check this page frequently.

Collection of Personal Data including e-mail addresses

When you choose to register on this website, we request personal information about you such as your name, e-mail address, and telephone number. We may also ask for demographic information such as age and gender. The information you provide is electronically stored in our databases.

Use of Personal Data

Your Personal Data is only used for the following purposes:-

• to help provide an effective standard of personal care.

• to help your healthcare provider(e.g NHS, Local Authority) assess, monitor, and improve the services provided.

• to allow us to administer this program efficiently.


If you provide an e-mail address, we will use this to send you reminder messages and information about the ‘next steps’ on the website. It will be beneficial for you to receive these messages to optimise your use of the website. However, if you do not wish to receive e-mails from us, please Sign Into your account and within your personal profile remove your email address.

Use of Clinical Data

The information that you enter into Beating the Blues is completely confidential and will not be made available to anyone, except in the following circumstances:

Where appropriate your Clinical Helper, if you have one, will be able to access some data to allow them to monitor your progress through the website. It will be clear when entering information, which data  they will be able to see.

We may require access to this data to help support you to use the website.

We may provide access to a third party, contracted by us, to help support you to use the website. Before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with the applicable laws

Anonymous data collected through this website

Summaries of anonymous Clinical Data (for example, the average scores from standard questionnaires for all users) will be used to improve the website and may be used in publications or presentations at conferences or on the website to indicate the effectiveness of the website.

This anonymous data will consist solely of aggregated data and will not include any personal information that can be used to identify the users of the website. Your use of the website implies consent for the use of aggregated data in this way.

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of the website. For example, our web server automatically logs which pages of the website visitors view, their IP addresses and which web browsers visitors use. This technology does not identify you personally, it simply enables us to compile statistics about visitors and their use of the website.

The website contains hyperlinks to other pages on the website. We may use technology to track how often these links are used and which pages on the website visitors choose to view. Again, this technology does not identify you personally, it simply enables us to compile statistics about the use of these hyperlinks.


In order to collect the anonymous data described in the preceding paragraph, we may use temporary “Cookies” that remain in the Cookies file of your browser until the browser is closed.
Cookies by themselves cannot be used to discover the identity of the user. A Cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a Cookie. This enables you to decide if you want to accept it or not.

How we use Cookies

Cookies on the website perform essential functions and enable you to move around the website and use the features. For example, when you Sign Into your account, they remember the information in your computer. Also, Cookies help us understand how the website is used by visitors, so that we can improve what we do online. We use Web Analytics tools for this. They look at things like how long the website takes to load, how the website is used, and what information visitors look at most. This helps us to improve the way the website works for example by ensuring that you find what you are looking for easily. Cookies also help identify any parts of the website that aren’t working as well as they should so that we can fix the issue and make the website better for you and other users.

Managing Cookies

Most browsers will allow you manage the Cookie settings and if required to turn off Cookies. Please note that turning off Cookies will restrict your use of the website.

The following links provide information on how to manage the Cookie settings on some popular browsers.

Disclosure of your Personal Data

We do not share, sell or distribute your Personal Data with unrelated third parties, except as otherwise provided for in this Privacy Policy and under these limited circumstances.
We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud agencies to protect your vital interests, to protect the security or integrity of our databases or the website, or to take precautions against legal liability. We will inform you of any such transfer or disclosure as required by law.

Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable laws.

Data access and corrections

Data entered onto this site may form a part of your medical records. If you wish the Personal Data we hold to be disclosed to you then you should make this request through your service provider or directly to 365 Health Solutions.

Requests to delete Personal Data can only be made through your service provider or 365 Health Solutions and are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.

You may update certain items of information you have entered, Sign In to your account and edit your details under your personal profile. For all other changes you should contact your service provider or 365 Health Solutions.

Links to other websites

This website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators.

We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any Privacy Policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Your obligations

It is your responsibility to keep your Password and Username safe and to ensure that when using the website, it cannot be accessed by other people without your consent.

The company cannot accept any liability for loss or disclosure of your Personal Data resulting from your failure to keep your Password and Username safe or for allowing unauthorised persons access to the website whilst it is in use by you. When you have finished accessing the website, we recommend that you Sign Out.

Transfer of data abroad

If you are visiting the website from a country other than the country in which our servers are located, which is currently in the UK, the various communications will necessarily result in the transfer of data  across international boundaries.

By visiting the website and communicating electronically with us, you consent to the processing and transfer of your Personal Data as set out in this Privacy Policy.

Governing Law

This Privacy Policy forms part of our website Terms and Conditions and the substantive laws of England, as described in the Terms and Conditions, will apply to this Privacy Policy.


We welcome comments about this Privacy Policy. If you have any questions about this Privacy Policy or any part of the website, you should first contact your service provider. If they are unable to answer your questions, you may contact us by writing to 365 Health Solutions Limited. C/O Langtons, 11th Floor, The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ or by e-mailing us at Any feedback will be stored at this address.